Frequently Asked Questions (FAQ)

Do you ship the products to the USA, Germany, Australia, Canada, Russia and etc.?

Yes, we ship goods to all of those countries. Cost and delivery time can be seen on our web-site: http://tea-village.com/en/content/1-need-help#shippingrates

If I ordered, for example, 200 grams of tea, what would be the cost of delivery to the USA?
Shipping cost for 200 grams will be 11 USD. This price includes all fees and you get a tracking number for the parcel, no additional payments will be required.

If I buy 250 grams of tea, what is the cost of delivery to the USA?
Cost of delivery in weight from 200 to 400 grams will be 14 USD, so it is more favorable to order 400 grams of tea, as the sum of delivery will be identical to 250 grams. All methods and costs can be seen on our web-site: http://tea-village.com/en/content/1-need-help#shippingrates

Can I order products and pay for it upon delivery?
No, we are working on the basis of a 100% prepayment.

How can I pay for my order?
We accept: PayPal, WebMoney, Visa , MasterCard and etc. To know more about all of these methods of payment visit: http://tea-village.com/en/content/1-need-help#paymentoptions

How can I be sure that you will not deceive me?
There are several reasons why we are not interested in deceivinge our customers:

• We are real. In addition to an online store we have offline shops where you can also buy tea, coffee and accessories. Addresses can be found here: http://tea-village.com/en/stores
• We have been on the market for years, and in all that time we have not received a single complaint.
• We value our name and reputation.
• All payment systems we work with ensure the buyer is protected against an unfair seller, respectively, you are under their protection.
• People know us and people write about us, and that’s why you can trust us.

Why is the cost for delivery on your site different from the web site of the Thailand Post?
All prices on the web-site of the Thailand Post are for the actual weight of the parcel, which means that the cost doesn’t included a box, its packaging and a tracking number. The cost on our web-site is all inclusive, respectively, you do not need to pay anything extra. We advise all of our customers to pay attention to the table of shipping costs located at: http://tea-village.com/en/content/1-need-help#shippingrates

Why on your web-site do you not have delivery by land (ship, sea and etc.)?
Delivery by such methods takes too much time (40-70 days), and so the quality of the products, would be quite bad if they had to take that long to get to their final destination. We appreciate our customers and what we offer for them! Therefore, we have chosen the most appropriate ways for a fast and economical delivery.

Where and how can I track my parcel?
Once you've placed your order, and your parcel is sent, you will receive a unique tracking number. With this number you will be able to monitor the status of your parcels online at the http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en and once the parcel reaches the recipient country and it’s registered, you can follow it through the post office website in your country.

Why are the prices in your store less than in others?
At the root of the company are people long familiar with tea and the tea business. We have a number of close family arrangements with manufacturers of tea, and our main goal is to provide quality products at a reasonable price. We adhere to that goal! It is therefore not overpriced and we monitor the quality of the goods! Checking this statement is easy - just visit one of our stores or make at least the minimum order on our web-site!

Do you sell only tea from Thailand?
Our main range is Thai and Chinese teas, but we also cooperate with Indian and African producers.

If I cannot get my parcel, and it can’t be found, who will reimburse me?
Every case is different, but through the years our work has shown us that such episodes are rare. If this does happen, and with the help of our tips you cannot get a parcel, we will refund you the payment for the goods and delivery!

How can I be sure that your tea is a good quality?
Over the years our masters have accumulated a wealth of knowledge and experience. We tried to carefully check all of the products that we receive, and if some of them did not meet our requirements, we do not sell it! We also understand that the concept of quality is different to all individuals, so the clients are offered free tastings of ANY tea in our offline stores. Thus, you only buy what you really like and what fits your quality criteria. And, of course, everyone who works in our company drinks the tea that we sell. And believe us; we do not drink bad tea!

One was saying that the tea sometimes is not real, is this truth?
It all depends on what is meant by "fake." For example, recently in Thailand teas can be found at every turn. This can be at a pharmacy, gift shop or a market. Often in such places the seller is simply incompetent in the tea business and operates using memorized phrases. Here the goods are presented under well-known varieties of tea, but the tea itself is of poor quality and does not taste or smell like the real well-known teas. Therefore, a person without knowledge and experience in the tea industry cannot buy what people want. If you are looking for real tea, we recommend buying it in specialty stores, and not on the street or in pharmacies.

If you have any other questions, please contact with us.